Trump International Scotland – where staff development really matters

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By Jason Caddy

It was just another June day for Claire Buchan, Senior Bookings and Reservations Assistant at Trump International, Scotland in Aberdeenshire until she got wind of a possible career-changing secondment to Trump National Doral Miami that would eventually take her across the Atlantic before 2019 was out.


Claire, 26, had made it clear to her line manager right from when she joined the business that she was keen to progress her career at Trump International and so she didn’t dilly-dally when it came to saying yes to the trip.

She explained, “I’d been with the company for about two years at this point and I jumped at this opportunity to spend a week at a Trump Hotel in America. By the time HR in Scotland and HR in Florida were able to marry schedules, it was decided that I would fly over in November 2019, so you can imagine just how excited I was at the prospect. I did as much research I could before the trip and was counting down the days in the end.”


Claire continued, “I wasn’t entirely surprised when this opportunity arose because one of the things that first attracted me to Trump International, Scotland was the company’s reputation for a genuine commitment to staff development. Plus, all the actual development plans for expanding the business seemed to eclipse other hotels in the vicinity – for example, in the relatively short time that I’ve worked here the clay pigeon school and the beauty retreat have opened.”


The America trip allowed Claire to see the inner workings a much larger hotel in the group and she was able to bring back a lot of the processes she observed back to her home hotel. Claire said, “The scale of Trump National Doral Miami is breath-taking. Doral is the largest golf resort in the Trump Portfolio and home to the epic Blue Monster and 3 other amazing golf courses, with 643 hotel rooms and villas. I returned brimming with lots of new ideas that I was able to take back home and share with the sales and marketing team”.


When Claire first arrived at Trump National Doral Miami, she was effectively incognito because she wasn’t introduced to the team until the next day. “This was very interesting because I was able to experience the whole booking process from a guest perspective, minus any preferential treatment, which was as invaluable as the back of house experience. I was treated impeccably,” she said.


Claire was able to move around all the different departments, an experience she said was fascinating. Claire said, “I spent time in two to three departments per day so I gained such an in-depth understanding of the business – and I must have met and worked with over 50 people during the entire trip.” Claire’s trip to Florida was a resounding success, and equally as enlightening to the staff she met at her guest hotel.


Claire studied travel and tourism at what was Aberdeen College and then worked in the business and leisure travel sector before taking this, her first hospitality role, and she has never looked back. Claire joined the Company in 2017 as Bookings and Reservations Assistant and was quickly elevated to Senior Bookings and Reservations Assistant. Claire said, “This opportunity and the continued investment by Trump International, Scotland has only strengthened my determination to build a career with this company. It really is a fabulous place to work and I look forward to what the future will bring.”


The dynamic, entrepreneurial nature of the company and brand, offers a truly exceptional and high-level investment for young emerging talent. Trump International Scotland is committed to invest in those with drive to succeed.

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Hotel Magazine Scotland News Team

Hotel Scotland is a new publication (2017) from the publishers of DRAM – Scotland’s leading on-trade magazine. Hotel Scotland is a newsy magazine which covers all aspects of the industry in Scotland. From who’s who, to industry issues and refurbishments.
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