Editor’s Picks

From Cleanliness to Communication, Digitalization is Elevating Service Standards for a Better Hotel Experience

4 Aug at 10:15 am

Post pandemic, guests will find their stay experiences to be better, safer, and more streamlined thanks to integrated technologies that connect people to work and…

The Mandarin Oriental Hotel Group utilises Beekeeper to keep communication channels open

3 Aug at 4:36 pm

Communication Agility is Key to MOHG’s Ability to Continue to Deliver Superior Service Amidst COVID-19 Mandarin Oriental Hotel Group’s Group Director of Rooms and Quality…

VAT reduced to 5% for hospitality, bonuses for employers and Government backed ‘Eat out to Help Out’

8 Jul at 2:10 pm

Chancellor Rishi Sunak will not extend the furlough scheme beyond October but he has announced a Job Retention Bonus scheme which will see employers paid…

Coronavirus: A guide to Flexible Furlough

19 Jun at 2:49 pm

This is a guide to what flexible furlough means. But DO check out the government website and/or ask your HR specialists for help. It is…

Worst week ever for Scottish hotel owners as record redundancies announced due to Covid-19

12 Jun at 10:52 am

Scottish hoteliers have been warning since the start of March that Armageddon was approaching for the hotel industry if more support wasn’t received from Government…

Ready, steady…open? Tourism Secretary Fergus Ewing announces 15th July as provisional re-opening date for tourism businesses

10 Jun at 6:12 pm

The hospitality industry now has a provisional re-opening date of 15th July. Tourism Secretary Fergus Ewing revealed the date in parliament today. He qualified the…

In my own words… Michael Bonsor, Managing Director, Rosewood London

4 Jun at 4:57 pm

I remember being asked in early March at a staff townhall meeting in our ballroom – “Would the hotel ever close as a result of…

Coronavirus and the business interruption insurance debate

4 Jun at 9:00 am

Group litigation If having inspected your insurance policy, you feel you have grounds to make a claim to cover your losses during the lockdown, when…

In my own words – TANJA LISTER, KYLESKU HOTEL, SUTHERLAND

3 Jun at 3:22 pm

We closed the hotel on the morning of the 21st March, in line with lockdown announcements. As we are a seasonal business, we were just…

Check your insurance policies to help FCA court action

3 Jun at 3:02 pm

Hospitality businesses are in a ‘race against time’ as the FCA prepares to file business interruption insurance high court action as it seeks comments from hospitality…

STA seeks creation of Industry Task Force as it responds to publication of Scottish Route Map

22 May at 10:51 am

The Scottish Tourism Alliance, the representative body for Scotland’s tourism industry, has urged the Scottish Government to set up a ministerial chaired industry task force…

How quickly will you get back to full speed? by Gordon White, MD, Fatbuzz

19 May at 9:00 am

There’s little doubt that the hotel sector has been one of the hardest-hit industries; travel has ceased, business meetings are confined to video conferencing, weddings…

My Viewpoint – by Susan Stuart of the Four Seasons Hotel, St Fillans

18 May at 12:00 pm

We re-opened in time for Valentines but even then we could feel the effects of Covid-19. Soon after I met with my staff and discussed…

Coming out running – Steve Graham, Chairman of Manorview

15 May at 12:00 pm

To be honest, the minute Boris Johnson came out and said to avoid pubs and restaurants, I thought about closing down. This was about a…

State-sponsored debt forgiveness may be the ‘silver bullet’ by David Collins, COO, The Great National Group

15 May at 9:00 am

David Collins, Co-Founder and Chief Operating Officer for The Great National Group, suggests that state-sponsored debt forgiveness may be the ‘silver bullet’ that the tourism industry…