Fogging to Deep Cleaning
Covid-19 has brought cleaning protocols in hotels sharply into focus. Hotel Scotland looks at how hotels are adapting to keep guests safe, while weighing up…
Editor’s Picks
From Cleanliness to Communication, Digitalization is Elevating Service Standards for a Better Hotel Experience
Post pandemic, guests will find their stay experiences to be better, safer, and more streamlined thanks to integrated technologies that connect people to work and…
The Mandarin Oriental Hotel Group utilises Beekeeper to keep communication channels open
Communication Agility is Key to MOHG’s Ability to Continue to Deliver Superior Service Amidst COVID-19 Mandarin Oriental Hotel Group’s Group Director of Rooms and Quality…
VAT reduced to 5% for hospitality, bonuses for employers and Government backed ‘Eat out to Help Out’
Chancellor Rishi Sunak will not extend the furlough scheme beyond October but he has announced a Job Retention Bonus scheme which will see employers paid…
Coronavirus: A guide to Flexible Furlough
This is a guide to what flexible furlough means. But DO check out the government website and/or ask your HR specialists for help. It is…
Worst week ever for Scottish hotel owners as record redundancies announced due to Covid-19
Scottish hoteliers have been warning since the start of March that Armageddon was approaching for the hotel industry if more support wasn’t received from Government…
Ready, steady…open? Tourism Secretary Fergus Ewing announces 15th July as provisional re-opening date for tourism businesses
The hospitality industry now has a provisional re-opening date of 15th July. Tourism Secretary Fergus Ewing revealed the date in parliament today. He qualified the…
In my own words… Michael Bonsor, Managing Director, Rosewood London
I remember being asked in early March at a staff townhall meeting in our ballroom – “Would the hotel ever close as a result of…
Coronavirus and the business interruption insurance debate
Group litigation If having inspected your insurance policy, you feel you have grounds to make a claim to cover your losses during the lockdown, when…
In my own words – TANJA LISTER, KYLESKU HOTEL, SUTHERLAND
We closed the hotel on the morning of the 21st March, in line with lockdown announcements. As we are a seasonal business, we were just…
Check your insurance policies to help FCA court action
Hospitality businesses are in a ‘race against time’ as the FCA prepares to file business interruption insurance high court action as it seeks comments from hospitality…
STA seeks creation of Industry Task Force as it responds to publication of Scottish Route Map
The Scottish Tourism Alliance, the representative body for Scotland’s tourism industry, has urged the Scottish Government to set up a ministerial chaired industry task force…
How quickly will you get back to full speed? by Gordon White, MD, Fatbuzz
There’s little doubt that the hotel sector has been one of the hardest-hit industries; travel has ceased, business meetings are confined to video conferencing, weddings…
My Viewpoint – by Susan Stuart of the Four Seasons Hotel, St Fillans
We re-opened in time for Valentines but even then we could feel the effects of Covid-19. Soon after I met with my staff and discussed…
Coming out running – Steve Graham, Chairman of Manorview
To be honest, the minute Boris Johnson came out and said to avoid pubs and restaurants, I thought about closing down. This was about a…